Original Packaging Required
Products must be returned unopened, including original packaging, documentation, and accessories. Charges may apply for missing accessories or parts.
Customer Policy
Returns & Refunds
Products sold by Camera Security Now are covered by our 20-day return period. The policies below apply to items covered by that return period.
Return Merchandise Authorization Is Required
For all returns or exchanges, call Camera Security Now Customer Service at 800-440-1662 Monday through Friday, 10am–4pm Eastern Time.
A Return Merchandise Authorization number issued by Camera Security Now must accompany all returns. RMA numbers must be obtained no later than 20 days from the date the product was shipped.
After 20 days, product returns must be handled directly by the manufacturer or warranty provider. All RMA numbers are valid for 10 days from the date of issuance.
Return Policy Requirements
All returns covered under the 20-day return period are subject to these requirements.
RMA Required
A Return Merchandise Authorization number must be issued by Camera Security Now and accompany all returns.
20-Day Return Period
RMA numbers must be obtained no later than 20 days from the date the product was shipped.
Freight Prepaid
All returns must be shipped freight prepaid. Shipping and return shipping fees are non-refundable.
Important Return and Refund Rules
Please review these policy details before shipping equipment back.
Physical Damage and Misuse
Camera Security Now will not accept items that have been physically damaged or misused.
Restocking and Processing
A 15% restocking fee applies to all refunds. Please allow 1–2 weeks to process refunds.
Cancelled Orders
A 5% transaction fee plus a $10 cancellation fee will be assessed for orders canceled before shipment.
Planning Considerations
Bundled Items and Warranty Service
Bundled products and warranty service requests must follow the proper return process.
When returning an item that was originally part of a bundle, the refund amount will be based on the item’s single-unit price at the time of return. Arrangement for a return must be made within 20 days from the date the item is shipped.
Products that are defective, or products where the seal of included software is broken, can only be returned for repair or replacement. In all cases, you must obtain an RMA number before returning equipment.
Return and Refund Considerations
These details affect how returns, refunds, cancellations, and warranty requests are handled.
No Cross-Ship Service
Camera Security Now does not offer cross-ship service for returned products.
Shipping Fees
All related fees, including shipping and return shipping fees, are non-refundable for all products in all cases.
Repairs After 20 Days
After 20 days from the purchase date, items that need repair must be sent directly to the manufacturer or warranty provider.
Warranty Provider RMA
If a manufacturer or third party is responsible for warranty service, you must obtain the RMA number from them.
Related Customer Policy Pages
Review related customer support and policy information.
Camera Security Now Return and Refund Policy
Returns and refunds require the correct authorization process before equipment is shipped back.
Camera Security Now products covered by the 20-day return period require a Return Merchandise Authorization number before equipment is returned.
Returned products must meet policy requirements, including original packaging, documentation, accessories, valid RMA timing, and prepaid freight. Shipping and return shipping fees are non-refundable.
Warranty service may be handled by Camera Security Now, the manufacturer, or another warranty provider depending on the product and coverage terms. Customers should call before shipping any return.
Frequently Asked Questions
Get answers to common questions about this security camera solution.
How do I start a return with Camera Security Now?
Call Camera Security Now Customer Service at 800-440-1662 Monday through Friday, 10am–4pm Eastern Time, to request a Return Merchandise Authorization number.
How long do I have to request an RMA?
RMA numbers must be obtained no later than 20 days from the date the product was shipped. After 20 days, returns must be handled directly by the manufacturer or warranty provider.
Are shipping fees refundable?
No. Shipping and return shipping fees are non-refundable for all products in all cases.
Is there a restocking fee?
Yes. A 15% restocking fee applies to all refunds.
Need Help With a Return or Warranty Request?
Call Camera Security Now before shipping equipment back so the correct RMA process can be followed.