Installation-Related Issues
If a problem is determined to be the fault of the initial installation process within the first 90 days, the service call is covered by Camera Security Now.
Commercial Installation Warranty
Warranty Information
Review warranty coverage, service call rules, technical support expectations, damaged equipment procedures, and optional extended warranty information for Camera Security Now installations.
Warranty Coverage for Installed Security Camera Equipment
All security cameras, network video recorders, and other electrical equipment installed by Camera Security Now come protected by a 3-year manufacturer’s warranty unless stated otherwise.
This warranty covers repair or replacement of defective equipment, subject to the restrictions below, but does not cover technical support or onsite labor for defective equipment unless an extended warranty or valid service contract applies.
The labor cost portion of the original installation invoice covers the time spent onsite during the initial installation process only. It does not include ongoing or future technical support for installed products.
Warranty Coverage Basics
Warranty coverage depends on the issue, the timing, the equipment, and whether the problem is related to installation, equipment failure, misuse, or external causes.
3-Year Manufacturer Warranty
Installed cameras, NVRs, and other electrical equipment are protected by a 3-year manufacturer’s warranty unless stated otherwise.
90-Day Installation Review
If an issue arises within the first 90 days and is determined to be caused by the original installation, the service call is covered at no charge.
Extended Warranty Available
An optional extended warranty can include equipment, onsite service, and priority phone-in technical support.
Common Warranty and Service Situations
These situations help explain how warranty coverage and service calls may be handled.
Equipment Failure
If defective equipment is covered by warranty, hardware repair or replacement may be covered, but onsite labor is not included unless a service contract applies.
Remote Viewing and Network Settings
Software updates, router changes, modem resets, and internet provider changes may overwrite settings and require remote or onsite service.
Misuse, Tampering, or Damage
Issues caused by misuse, tampering, unplugged equipment, cut wires, chewed wires, acts of nature, or similar causes are not covered as installation defects.
Planning Considerations
Technical Support and System Settings
Initial networking labor covers the one-time setup of supported equipment at the customer location.
Initial networking labor may include setup of mobile devices, laptops, remote viewing, modems, and routers within the customer location. It does not include ongoing or future technical support unless an extended warranty or valid service contract applies.
Software updates, Apple device updates, modem resets, router replacement, and internet service provider changes may overwrite settings. Camera Security Now recommends customers keep DVR/NVR passwords, settings, and screen captures so settings can be restored if needed.
Warranty Exclusions
Warranty coverage does not apply to every situation. The following are examples of excluded conditions.
Consumable or Cosmetic Items
Consumable parts, protective coatings, cosmetic damage, boxes, packaging, and exterior surfaces may be excluded.
External Damage
Damage caused by accident, abuse, misuse, liquid contact, fire, acts of God or nature, or other external causes is excluded.
Unauthorized Service or Modification
Damage caused by service, upgrades, expansions, custom firmware, software changes, or modifications not authorized by Camera Security Now is excluded.
Normal Wear or Removed Serial Numbers
Defects caused by normal wear and tear, normal product aging, or products with removed or defaced serial numbers are excluded.
Related Customer Support Pages
Review related policy, support, and service information.
Warranty Information for Camera Security Now Installations
Warranty coverage helps customers understand equipment protection, service expectations, and when additional support may apply.
Camera Security Now installed security cameras, network video recorders, and other electrical equipment are protected by a 3-year manufacturer’s warranty unless stated otherwise.
The manufacturer warranty covers repair or replacement of defective equipment, subject to restrictions, but does not automatically include onsite labor or ongoing technical support.
Customers who need additional onsite service, priority phone-in support, or extended coverage may be able to purchase an optional extended warranty within the eligible period after installation.
Frequently Asked Questions
Get answers to common questions about this security camera solution.
What warranty applies to installed Camera Security Now equipment?
Security cameras, network video recorders, and other electrical equipment installed by Camera Security Now are protected by a 3-year manufacturer’s warranty unless stated otherwise.
Does the manufacturer warranty include onsite labor?
No. The manufacturer warranty covers repair or replacement of defective equipment, subject to restrictions, but does not cover technical support or onsite labor for defective equipment unless a valid extended warranty or service contract applies.
What happens if an issue is caused by the original installation?
If an issue arises within the first 90 days and Camera Security Now determines it was caused by the initial installation process, the service call is covered at no charge.
Is an extended warranty available?
Yes. Camera Security Now offers an optional extended warranty that includes equipment, onsite service, and priority phone-in technical support.
Need Help With Warranty or Service?
If an issue arises with your security camera system, contact Camera Security Now and mention any valid service contract or extended warranty.